Returns & Exchanges
At Good Smile, we want you to love your fashion finds; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn apparel back into its original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing